Gaming Should Be Fun — Keep It That Way

1 Our Commitment to Responsible Gaming

xabj believes that gambling, when approached with the right mindset and within personal boundaries, can be a genuinely entertaining pastime. We also recognise that for a small number of players, gambling can become problematic — and that the consequences can extend far beyond the individual, affecting families and communities across Bangladesh.

That is why responsible gaming sits at the very centre of how xabj operates — not as a regulatory checkbox, but as a fundamental part of our values. We invest in prevention, detection, and support because we believe that a platform which genuinely looks after its players is one that earns long-term trust.

Our responsible gaming programme encompasses mandatory age verification, a full suite of player-controlled protective tools, proactive monitoring of behavioural risk indicators, trained support staff available around the clock, and clear escalation pathways to professional help when needed. Every player on xabj — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh — has access to these protections from the moment their account is created.

2 18+ Age Restriction

Access to xabj is strictly limited to individuals who are 18 years of age or older. This is a non-negotiable requirement and applies to every player regardless of location within Bangladesh. Gambling by minors is illegal and harmful, and xabj takes its obligation to prevent underage access with the utmost seriousness.

Verification Procedures

All new players are required to confirm that they are aged 18 or above at the point of registration. Before a player can make their first withdrawal — and in some cases before their first deposit — xabj's KYC team will request identity documentation to verify the player's date of birth. Acceptable documents include:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid Bangladeshi passport
• Official birth certificate (in conjunction with a secondary photo ID)

Until age verification is completed, withdrawal access remains restricted. Accounts found to belong to individuals under 18 will be permanently closed, all balances will be forfeited, and the matter may be reported to the relevant authorities.

Protecting Young People in Your Household

If you share a device with a minor, xabj strongly encourages you to log out of your account after every session and to use your device's parental control features to restrict access to gambling websites. Do not share your xabj login credentials with anyone. If you suspect that a minor has accessed a gambling platform, please contact our support team immediately at [email protected].

3 Player Protection Tools

xabj gives every registered player direct, real-time control over their gaming activity through a set of tools built into the account settings. These tools are designed to be easy to use and to take effect without unnecessary delays. The following outlines each tool in detail and how to activate it.

To access any of these tools, log in to your xabj account and navigate to the Responsible Gaming section within Account Settings. If you experience any difficulty activating a limit or time-out, contact our support team at [email protected] and a trained advisor will assist you within minutes.

4 Self-Exclusion Programme

Self-exclusion is a formal commitment between you and xabj to close your account for an extended period. It is the strongest protective measure available and is designed for players who feel that their gambling has reached a point where a temporary cool-off or simple limits are no longer sufficient.

How to Self-Exclude

You can request self-exclusion at any time by contacting xabj's support team directly via email at [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and the exclusion period you are requesting. Alternatively, a self-exclusion option is available within Account Settings → Responsible Gaming → Self-Exclusion.

Exclusion Periods

• 6 months — A medium-term break, after which you may request reinstatement with a 7-day reflection period.
• 12 months — A longer break suitable for players who need sustained time away from the platform.
• 5 years — An extended exclusion for players who recognise a serious problem and need significant time to recover and rebuild healthy habits.
• Permanent (lifetime) — An indefinite, irrevocable exclusion. A permanent self-exclusion cannot be reversed. This option is recommended for players who recognise that gambling poses a serious ongoing risk to their wellbeing.

What Happens During Self-Exclusion

Once self-exclusion is activated, the following steps are taken immediately by xabj:

• Your account is suspended and you cannot log in or access any games.
• All marketing emails, SMS notifications, and promotional communications are suppressed.
• Any remaining account balance will be paid out to your registered payment method (bKash, Nagad, Rocket, or bank account) within the standard processing window.
• xabj will make reasonable efforts to prevent you from opening a new account during the exclusion period. If you attempt to register a new account, it will be closed upon detection.

5 Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many people who gamble problematically do not identify as having a problem until significant harm has already occurred. The warning signs below are drawn from internationally recognised screening frameworks and apply to players across Bangladesh regardless of how long they have been gambling.

Common Warning Signs

You may be developing a problematic relationship with gambling if you notice any of the following patterns in your own behaviour:

If you answered "yes" to two or more of these questions, we strongly encourage you to speak to xabj's support team or to reach out to a professional counselling service. Recognising the signs early gives you the best chance of regaining control before more serious harm occurs.

6 Tips for Safe and Enjoyable Play

For the vast majority of players, gambling on xabj is a recreational activity that stays well within comfortable boundaries. The tips below are designed to help you maintain that healthy relationship with the platform over the long term.

Before You Play

• Set a budget before you log in. Decide in advance the maximum amount you are willing to spend during the session — and treat it as money spent on entertainment, not as an investment you expect to recover.
• Set a time limit before you start. Decide how long you want to play and use xabj's session time limit feature to enforce it automatically. Stick to the limit even if you are on a winning streak.
• Never gamble when impaired. Do not access xabj under the influence of alcohol, medication, or substances that impair your judgement. Decisions made in these states are rarely the ones you would make with a clear head.
• Never gamble when distressed. Gambling is entertainment, not therapy. If you are dealing with emotional distress, financial difficulty, or personal conflict, now is not the right time to play.

While You Play

• Take regular breaks. Step away from the screen every hour. Use breaks to reassess whether you are still within your budget and time limits.
• Do not chase losses. A losing streak does not mean a winning streak is "due". Every game outcome is independent of previous results. Increasing your bets to recover losses is one of the most common — and most costly — mistakes in gambling.
• Treat wins as a bonus, not an expectation. Gambling platforms are designed to be entertaining and the house always has a mathematical edge over time. Any winnings are a pleasant surprise, not a guaranteed outcome.
• Keep gambling separate from your financial obligations. Your rent, utilities, food budget, and family expenses should never be funded from gambling winnings, and should never be at risk from gambling losses. Use only disposable income that you can genuinely afford to lose.

After You Play

• Review your session honestly. Did you stay within the limits you set? Did you feel in control throughout?
• If you exceeded your limits — even once — consider activating xabj's protective tools to add a structural safety net for future sessions.
• Keep a record of your wins and losses over time. Seeing the actual figures is a useful reality check that can help maintain perspective.

7 Getting Support & Help

If you feel that gambling is negatively affecting your life or the lives of people around you, please do not hesitate to reach out. Asking for help is a sign of strength, not weakness — and the sooner you act, the easier it is to regain control.

Contact xabj Support

xabj's responsible gaming support team is available 24 hours a day, 7 days a week. Our team members are trained to listen without judgement and to help you activate any protective measure you need, including deposit limits, time-outs, or self-exclusion.

Professional Counselling Resources

For players who need professional psychological support beyond what xabj can offer, we encourage you to seek help from a qualified counsellor or mental health professional in Bangladesh. Gambling disorder is a recognised condition and effective treatments are available. Speaking to a doctor, psychologist, or community mental health worker in your city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other major centre) is a positive and courageous step.

Friends and family members who are concerned about a loved one's gambling habits are also welcome to contact xabj's support team. We can advise on available tools and steps that may help, while respecting the privacy obligations we hold to our registered players.